We used Latimer Appleby to launch a nationwide staff survey across all our colleges and head office. Considering that the survey was anonymous, detailed and in-depth, they managed the roll-out process perfectly. It went out on time and without any hitch. We were also impressed by the nature, detail and promptness of the results and their analyses. As a direct result of the survey, staff morale and performance has improved due to the actions we were able to take based on the evidence that Latimer Appleby supplied.Professional, courteous and more importantly, efficient and on-time. We will be using them next year too.
John Veale, School Director | British Study Centres
When I decided we wanted to carry out some market research to better understand our customers, and their perception of Princes Mead Shopping Centre, we wanted a company that understood the shopping centre industry. It became obvious from the very first meeting we had with Latimer Appleby, they knew the industry and understood a shopping centre in a wider context. From day one Latimer Appleby provided a thoroughly professional service, that surpassed my expectations.The results from the research reaffirmed some information, but also gave us a better understanding of a lot more. We are now looking to carry out more research in probably two years time, to see how perceptions have changed and have we provided what our customers were looking for.
David Pickett, Centre Director | Princes Mead Shopping Centre
The quantitative research conducted by Latimer Appleby provided us with a sound understanding of the needs, wants and expectations of our student body, which were vital for the development of our 2014-17 organisational strategy. I was impressed with the level of support and guidance provided by Latimer Appleby in the early stages of the project, particularly when I was unsure of the most appropriate methodology. The results of the survey were well presented, highly detailed and offered excellent value for money. I would have no hesitation to work with Latimer Appleby again on similar strategic projects or to recommend them to others.
Hannah Wallington, Director of Marketing & Business Development | Kent Union
We asked Latimer Appleby to provide us with market research on 3 of our stores. The service and support we received was excellent from start to finish. Many of the findings we have been able to action instantly with positive results. We are looking forward to working with Latimer Appleby at all our stores later in the year.
David Wagg, Director | Parkfield Retail
We talked to Latimer Appleby following a recommendation from a client. They took the time to understand the client and the objectives for the research and were organised, efficient and kept me updated throughout the project. Consequently, I’d be very happy to recommend them too.
Victoria Jarratt, Group Account Director | Factor 3