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Meeting customer needs in a profitable way is one of the very definitions of marketing. However, the prerequisite to this is, of course, identifying and understanding exactly what your customers or prospective customers actually want.
Understanding customer needs, at a more detailed level than that delivered by old maxims such as ‘value, quality and convenience’, is becoming a more sophisticated exercise as choices multiply and society fragments. A challenge companies also face is how to calibrate those needs and understand the trade-offs consumers are willing to make amongst the different components, or elements, of a product or service. In short, what really matters to your customers versus what is simply nice to have.
Successful companies know their customers and their needs. We help clients update and refine their understanding of their customers with our range of customer needs research solutions.
By using both quantitative and qualitative market research techniques we are able to help our clients to get closer to their customers. The quantitative market research techniques we use include face to face surveys, telephone surveys or online surveys. The qualitative market research techniques we use include face to face or online focus groups, or face to face or online depth interviews. Or, as we are a method-neutral market research company, depending on the client’s needs, we could use a combination of market research techniques to best suit your requirements.
As market research consultants, we conduct consumer behaviour research and work with our clients to better understand their customers’ needs. By understanding consumer behaviour, we can help our clients to develop marketing, service and product solutions which meet those needs for greater success. These techniques can, of course, be applied to all customer types across all industry sectors.