Client Testimonials

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“We used Latimer Appleby to launch a nationwide staff survey across all our colleges and head office. Considering that the survey was anonymous, detailed and in-depth, they managed the roll-out process perfectly. It went out on time and without any hitch. We were also impressed by the nature, detail and promptness of the results and their analyses. As a direct result of the survey, staff morale and performance has improved due to the actions we were able to take based on the evidence that Latimer Appleby supplied.

Professional, courteous and more importantly, efficient and on-time. We will be using them next year too.”

 John Veale | School Director | British Study Centres


“When I decided we wanted to carry out some market research to better understand our customers, and their perception of Princes Mead Shopping Centre, we wanted a company that understood the shopping centre industry. It became obvious from the very first meeting we had with Latimer Appleby, they knew the industry and understood a shopping centre in a wider context. From day one Latimer Appleby provided a thoroughly professional service, that surpassed my expectations.

The results from the research reaffirmed some information, but also gave us a better understanding of a lot more. We are now looking to carry out more research in probably two years time, to see how perceptions have changed and have we provided what our customers were looking for.”

David Pickett | Centre Director | Princes Mead Shopping Centre


“The quantitative research conducted by Latimer Appleby provided us with a sound understanding of the needs, wants and expectations of our student body, which were vital for the development of our 2014-17 organisational strategy. I was impressed with the level of support and guidance provided by Latimer Appleby in the early stages of the project, particularly when I was unsure of the most appropriate methodology. The results of the survey were well presented, highly detailed and offered excellent value for money. I would have no hesitation to work with Latimer Appleby again on similar strategic projects or to recommend them to others.”      

Hannah Wallington | Director of Marketing & Business Development | Kent Union


“We asked Latimer Appleby to provide us with market research on 3 of our stores. The service and support we received was excellent from start to finish. Many of the findings we have been able to action instantly with positive results. We are looking forward to working with Latimer Appleby at all our stores later in the year.”

David Wagg | Director | Parkfield Retail


“We talked to Latimer Appleby following a recommendation from a client. They took the time to understand the client and the objectives for the research and were organised, efficient and kept me updated throughout the project. Consequently, I’d be very happy to recommend them too.”

Victoria Jarratt | Group Account Director | Factor 3


“In the latter part of 2013, we commissioned an exit survey with ACORN benchmarking against the results to gauge the current status of our shopper demographics and the efficacy of our previous marketing strategy. The entire process was handled quietly and professionally, with ample dialogue between the account manager and the client to ensure a tailored product.  The on-site research team were helpful, competent and a pleasure to work with. The report was presented electronically and in person to the Centre Manager and the marketing team and questions were expertly fielded as they arose.

 I would have no hesitation in using Latimer Appleby again for further research and would happily recommend them to other shopping centre managers, marketing managers and landlords.”

Rhoda Joseph | Centre Director | Cascades Shopping Centre


We asked Latimer Appleby to advise us about the best way to assess the viability of a new event which we were looking to launch in 2015. Having discussed several options we agreed that a geographically targeted online survey amongst our primary target market offered a quick and cost effective way forward. We were pleased with both the speed of turnaround and with the results generated from the poll.”

 Sharon Forster | Account Director | LXFX


“We commissioned Latimer Appleby to conduct visitor satisfaction surveys and pedestrian counts before and after construction works to the Kings Mile retail district in Canterbury. Latimer Appleby were engaged from the start, making both pieces of work easy to schedule and execute. We were presented with a concise set of back to back results along with in-depth supporting analysis. This enabled us to draw clear conclusions to the effectiveness of our scheme. Should the need arise again I would gladly enlist the services of Latimer Appleby.”

 Richard Moore | Transportation & Environment Manager | Canterbury City Council


“Latimer Appleby conducted a telephone survey about primary and urgent care for Coastal West Sussex CCG. They achieved a sample of 1,000 interviews with a demanding quota sample on time and to a high standard. The team were easy to work with and made constructive and helpful comments on our questions. We were provided with weekly updates on the progress of the project and the findings which was incredibly useful for our analysis.  In all, they offered great quality and value for money.

 Bridget Pettitt | Public Engagement Manager | NHS Coastal West Sussex CCG

Why consider us?

  • Personal: we are hands on, and take a detailed interest in every client.
  • Flexible: we are 'method neutral', and find the best approach to meet your business
  • Dependable: you can count on us to deliver to time, to budget and, crucially, to specification.